Policies

Shipping & Returns

Every saree travels insured, tracked and beautifully packed — and if a drape isn't right for you, returning it is simple.

Shipping

Dispatch & Delivery Across India

Insured, tracked delivery to every serviceable PIN code in the country.

Timelines

Dispatch within 1–2 business days of your order being confirmed.
Delivery in 3–7 business days to metros and tier-1/2 cities.
Remote and north-east PIN codes may take 5–9 business days.

Fully Insured

Every parcel is insured for its full value and tracked door-to-door with India's leading courier partners. You'll receive a tracking link by email and SMS the moment your saree leaves Varanasi.

Track anytime from your My Orders page.

Shipping Fee

Standard shipping is a flat ₹99 — and complimentary on orders above ₹4,999. The fee, if any, is always shown clearly at checkout before you pay.

Online Payment Only

We do not offer Cash on Delivery. Pay securely via UPI, cards, net-banking or wallets through Razorpay — your payment is encrypted end-to-end and protected by 3-D Secure.

Returns

7-Day Easy Returns

If a drape isn't right once it arrives, you have seven days to send it back.

How Returns Work

Raise a return within 7 days of delivery by writing to care@shauryacollections.in or messaging us on WhatsApp with your order number.
The saree must be unworn and unwashed, with all tags intact and returned in its original packaging — including the muslin wrap, Silk Mark tag and any certificates.
We arrange a reverse pickup for all serviceable PIN codes. For PINs not covered by our courier partners, we'll share our address and reimburse up to ₹150 of your return shipping.
Once the piece passes our quality check, your refund is initiated to the original payment method within 5–7 business days. Read more on the Refund Policy page.

Not Returnable

A few made-for-you items can't come back to the shelf once they've been prepared for you:

Sarees with fall & edging (pico) services applied

Of course, if a non-returnable item arrives damaged or incorrect, that's on us — see the Damaged or Incorrect Items section of our Refund Policy.

Prefer an Exchange?

Exchange in Three Simple Steps

Want a different colour or another weave instead? Exchanges ship free.

Step 1

Tell Us Within 7 Days

Message us on WhatsApp or email with your order number and the piece you'd like to exchange. We'll confirm eligibility right away.

Step 2

We Arrange Pickup

We schedule a reverse pickup for serviceable PIN codes (or share our address if yours isn't covered). The saree goes through a quick quality check.

Step 3

Your New Drape Arrives

Once the piece passes inspection, your chosen saree is dispatched within 1–2 business days — shipping is on us for exchanges.

Still Have a Question?

Our care team knows every weave by name — ask us anything about delivery, returns or exchanges.

Unfolding…