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Unfolding…
Policies
When we owe you money, you get it — in full, to the same account or card you paid from. Last updated 1 October 2026.
When You Get a Refund
A full refund to your original payment method — every single time.
If a saree isn't right for you, return it unworn within 7 days of delivery — with tags and original packaging — for a full refund to your original payment method.
Received the wrong piece or a damaged one? Send us photos within 48 hours of delivery and we'll arrange a reverse pickup right away — a full refund or replacement, your choice. No QC hoops for our mistakes.
In the rare event your payment is captured but a piece sells out before dispatch, we auto-refund the full amount immediately and email you with an apology and a small credit for your next order.
The Mechanics
Refunds are always routed back through Razorpay to the original payment method.
When it lands in your account
UPI & wallets — typically 1–3 business days after initiation.
Cards & net-banking — typically 5–7 business days, depending on your bank.
If a refund hasn't reached you within 10 business days of the reference number being issued, write to care@shauryacollections.in and we'll chase it with Razorpay and your bank.
Cancellations
Happens to the best of us — here's where you stand.
Cancel anytime before your saree leaves Varanasi — from your account, or just message us. You get a full refund, no questions asked.
Once shipped, an order can't be recalled mid-journey. You can simply refuse delivery (the parcel returns to us) or receive it and start the normal 7-day return process.
Cancelled orders are refunded in full, including any shipping fee you paid. For return conditions and the pickup process, see Shipping & Returns.
Keep your order number handy and write to us — refund queries jump to the front of the queue.
Contact our care team